Shipping policy

Shipping & Delivery Policy – Sivonella

Thank you for shopping with Sivonella. We aim to provide clear, honest, and dependable shipping information to ensure a smooth shopping experience for our customers.

This policy applies to all orders shipped within the United States.

Order Processing Time

Orders are processed within 1–2 business days

Processing days: Monday to Friday

Orders placed on weekends or holidays will be processed on the next business day.

Order Cut-Off Time

Daily Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed before the cut-off time may be processed the same business day.

Orders placed after the cut-off time will be processed on the next business day.

Shipping Method & Transit Time

Shipping Method: Standard US Shipping

Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time

Processing Time: 1–2 business days

Transit Time: 5–7 business days

Total Estimated Delivery Time: 6–9 business days (Monday to Friday)

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or peak shipping seasons.

Shipping Charges

Free Shipping on all orders

No minimum purchase required.

Delivery Address

Orders are shipped to the address provided at checkout.

Please ensure that your shipping details are accurate and complete.

Sivonella is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at support@sivonella.store

Once an order has been processed or shipped, changes or cancellations may not be possible.

Order Tracking

A shipping confirmation email with tracking details will be sent once your order is shipped.

Tracking information is usually available within 24–48 hours after dispatch.

Lost or Delayed Orders

If your order is delayed or appears to be lost in transit, please contact us at support@sivonella.store

We will assist you by coordinating with the shipping carrier and helping you locate your shipment.

Customer Support

For any inquiries or assistance:

Address: 37 Hudson Ave, Maplewood, NJ 07040, United States

Phone: +1 226 797-5969

Email: support@sivonella.store