FAQ

We know you may have a few questions before placing an order. Below are answers to some of the questions our customers ask most often.

Where is Sivonella located?

Sivonella operates in the United States.

Our business address is:

37 Hudson Ave, Maplewood, NJ 07040, United States

Do you offer free shipping?

Yes. We offer free standard shipping on orders within the United States.

Any shipping options or applicable charges will be clearly displayed during checkout before you complete your purchase.

How long does delivery take?

We generally process orders within 1–2 business days, Monday through Friday.

Once your order has been processed and shipped, standard delivery typically takes approximately 5–7 business days.

This means the estimated total delivery timeframe is generally 6–9 business days, excluding weekends and applicable holidays.

Please note that delivery times are estimates and may occasionally vary because of carrier delays, weather, holidays, or circumstances outside our control.

Will I receive an order confirmation?

Yes. After your order has been successfully placed, we will send a confirmation email containing important order information.

If you do not see the email shortly after placing your order, please check your spam or junk folder.

Can I track my order?

Yes. Once your order has shipped, we will send tracking information to the email address provided during checkout.

Tracking details may take approximately 24–48 hours after shipment to become active in the carrier's system.

What is Sivonella's return policy?

We offer a 30-day return window for eligible products.

Returned items generally need to be unused, unworn, unwashed, in their original condition, and accompanied by the original tags and packaging where applicable.

For complete information about eligibility, return requests, refunds, and exchanges, please review our Return & Refund Policy.

How do I request a return?

To request a return, contact our customer support team at:

support@sivonella.store

Please include your order number and a brief explanation of why you would like to return the item.

Our team will review your request and provide the appropriate return instructions.

Please contact us before sending a product back.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery if your order arrives damaged, defective, or different from what you ordered.

Send us your order number along with clear photos of the issue at:                                       support@sivonella.store

We will review the situation and work with you toward an appropriate solution.

Are all products eligible for return?

Our standard return policy applies to eligible products.

If a specific product is subject to a different return condition or is marked as final sale, that information will be clearly stated on the relevant product page before you place your order.

What currency are orders charged in?

Orders are processed in United States Dollars (USD).

How can I contact Sivonella?

If you need help with an order, product, return, payment, or any other question, our support team is available to assist you.

Sivonella

Address: 37 Hudson Ave, Maplewood, NJ 07040, United States

Phone: +1 226 797-5969

Email: support@sivonella.store

We aim to provide clear information and friendly support throughout your shopping experience.