Payment Policy

Last Updated: August 18, 2026 

At Sivonella, we want checkout to be simple, reliable, and secure. We offer several convenient payment methods so you can choose the option that works best for you.

This Payment Policy explains how payments are handled when you place an order with us.

Accepted Payment Methods

Depending on availability at checkout, Sivonella accepts the following payment methods:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

All orders are processed in United States Dollars (USD).

Payment methods displayed during checkout may vary based on your location, device, browser, or other payment-provider requirements.

Secure Checkout

We take payment security seriously.

When you enter your payment information at checkout, it is handled through secure payment-processing systems using encryption and industry-standard security measures.

Sivonella does not store your complete credit or debit card information on our website.

Your payment details are handled by the applicable payment processor according to its own security and privacy practices.

Payment Authorization

An order is not considered successfully placed until the payment has been authorized.

If your payment is:

  • Declined

  • Unsuccessful

  • Cancelled by your payment provider

  • Unable to be authorized

your order may not be completed.

If this happens, you can try another available payment method or contact your bank, card issuer, or payment provider for assistance.

Billing Information

Please make sure the billing information you enter during checkout is accurate and matches the information associated with your selected payment method.

Incorrect or incomplete billing details may cause a payment to be declined, delayed, or require additional verification.

For your security, we may also need to verify certain order or payment information before an order can be processed.

Payment Confirmation

After a successful payment, you will receive an order confirmation with your order details.

If you do not receive a confirmation or are unsure whether your payment was completed, please contact our support team before placing another order. This can help prevent duplicate orders or charges.

Questions About Payments?

If you have questions about payment methods, checkout, or a payment-related issue, our customer support team is happy to assist.

Sivonella

Address: 37 Hudson Ave, Maplewood, NJ 07040, United States

Phone: +1 226 797-5969

Email: support@sivonella.store

We are committed to providing a clear, secure, and convenient checkout experience for every customer.